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Customer Service Executive

RM 2,000 - RM 2,000 / Per Mon

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Position: Customer Service Executive (Inbound) – For Telco Products (Malaysian/Singaporean Market)

Location: Ara Damansara Petaling Jaya, KL

(Near to LRT Ara Damansara)

Salary: Basic Salary RM 2,000 (Mandarin speaker – RM 2,800)

Starhub Technical RM2300 (Mandarin speaker - RM 3,100)

Benefits:

KPI allowance - RM 500

Night Shift Allowance – RM 400 for Mobile and Technical only

Working Days: 5 days’ work, 2 days off

Working Hours: Rotational shift (9 hours per shift) (earliest 7 am - latest will be 3 am)

JOB REQUIREMENTS:

Excellent communication and writing skills in English and Bahasa Malaysia.

Proficiency in Mandarin language will be an added advantage.

SPM leavers are encouraged to apply.

Able to work on rotational shifts.

Prior working experience in the call service industry will be an added advantage.

Good problem-solving skills and ability to perform in a high-paced working environment.

Age Group: 18-55 years old.

JOB DESCRIPTION:

Attend and resolve customer/client questions or complaints via phone call, email, or live chat.

Regularly contacting customers to ensure their experience with a product or service is satisfactory.

Direct calls from customers to the appropriate department when necessary.

Ensure a positive attitude towards customers at all times.

Possess a strong understanding of the company's products.

Keep records of customer interactions.

Job Types: Full-time, Contract
Contract length: 24 months

Pay: From RM2,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Opportunities for promotion
  • Professional development

Supplemental Pay:

  • Overtime pay
  • Performance bonus
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