Student Services Manager

Key Responsibilities

Leadership and Strategic Management

• Lead the Student Central team, ensuring alignment with the university’s mission to enhance student success and satisfaction.
• Develop and implement effective student support strategies, focusing on retention, engagement, and academic achievement.
• Collaborate with university leadership to ensure that student services are integrated into institutional objectives and priorities.

Student Support Services

• Oversee the delivery of key student services such as academic advising, counseling, career services, and extracurricular activities.
• Manage the student counseling program, providing mental health support, guidance, and resources to students in need.
• Ensure a student-centered approach in all services, providing tailored support for diverse student populations, including international and underrepresented students.
• Implement programs and initiatives to foster student engagement, community involvement, and overall well-being.

Student Activities and Events

• Plan and coordinate student activities, including social events, workshops, and clubs, to promote a vibrant campus life.
• Organize orientation programs for new students, ensuring a smooth transition into university life and providing essential information and resources.
• Oversee open days and other promotional events to engage prospective students and their families, showcasing university offerings and student life.

Monitoring Student Masterclasses

• Monitor and evaluate student masterclasses, ensuring they meet academic standards and enhance student learning outcomes.
• Collaborate with faculty to develop masterclass topics that align with student interests and career goals, providing valuable learning experiences.
• Gather feedback from students and instructors to continuously improve the quality and relevance of masterclasses offered.

Student Feedback and Continuous Improvement

• Establish and manage a system for collecting student feedback on services, programs, and overall student experiences.
• Analyze feedback data to identify trends, strengths, and areas for improvement, implementing necessary corrections to enhance service delivery.
• Communicate findings and improvement plans to students, demonstrating a commitment to responsive and effective support services.

Program Development and Quality Assurance

• Develop and manage programs that promote student success, including workshops, seminars, and support groups.
• Establish performance metrics for services, utilizing feedback and data to assess effectiveness and inform improvements.
• Ensure that all services meet quality assurance standards, continuously seeking ways to enhance the student experience.

Collaboration and Communication

• Work closely with academic departments to ensure that student services align with curricular requirements and support academic success.
• Communicate effectively with students, ensuring they are informed about available services, programs, and opportunities for involvement.
• Represent Student Central in institutional meetings and committees, advocating for student needs and interests.

Resource Management

• Manage the operational budget for Student Central, ensuring efficient use of resources and alignment with service delivery goals.
• Identify opportunities for resource optimization, including partnerships with external organizations and community stakeholders.
• Prepare regular reports on service outcomes and impact, presenting findings to senior leadership.

Team Development and Leadership

• Lead and mentor the Student Central team, promoting a culture of excellence and professional growth.
• Provide ongoing training and development opportunities for staff to enhance their skills and effectiveness.
• Conduct performance evaluations and provide feedback to support staff development and service quality.

RequirementsEducation

• Master’s degree in Education, Student Affairs, Higher Education Administration, or a related field (Doctorate preferred).

Experience

• Minimum of 5-7 years of experience in student services or higher education, with at least 3 years in a leadership role.
• Demonstrated experience in managing student support programs and enhancing student engagement within a university setting.

Skills and Competencies

• Strong leadership and organizational skills, with the ability to manage a diverse team effectively.
• Excellent communication and interpersonal skills, with fluency in both English and Bahasa Malaysia.
• Understanding of current trends in student services and best practices in higher education.

Other Requirements

• Familiarity with Malaysian higher education policies and student support frameworks.
• Ability to work collaboratively with faculty, staff, and community partners to support student needs.
• Commitment to continuous improvement and staying current with developments in student services.

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM4,000.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Monday to Friday