EXECUTIVE, SPORT RECREATION & GUEST RELATIONS

Full Time, onsite
MATRIX COUNTRY CLUB SDN BHD
Seremban, Malaysia

RM 2,500 - RM 3,500 / month

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To ensure exceptional service is provided to members and guests, addressing inquiries, requests, and concerns promptly and courteously.
To implement members and guest relations strategies and procedures to enhance guest satisfaction and loyalty.
Handled escalated members and guests’ issues and complaints, working towards effective resolutions while maintaining position guest relationships.
To conduct regular training and coaching sessions to all the Sport Recreation & Guest Relations team members for continuous improvement on service delivery.
Organize and execute recreation events and activities for our members and guests.
To guide, mentor, and motivate teams to ensure maximum revenue is attained to meet forecasted and budgeted figures.
Work with event coordinators to define project timelines and execute events efficiently.
Ensure health, safety, cleanliness, and maintenance of all sports & recreation equipment and facilities meet management standards.
Organize and execute for all sports events and programs, set up competition leagues, and manage registrations process.
Establish event schedules and identify necessary resources required for execution.
Collaborate with established influencers for collaboration on sports/recreation events.
To assist superior to negotiate agreements with vendors and sponsors as needed.
Communicate with broadcasters and members of the press with approval from Head of Hospitality.
Manage and maintain guest relations systems, ensuring smooth and efficient operations.
Drive the team to uphold the maintenance of all facilities, promptly reporting any defective equipment to facilities maintenance for rectification.
Ensure the team upholds safety and security standards, monitoring for potential negligence that may jeopardize stakeholder safety and security.
Report all potential safety issues, threats, and relevant concerns promptly to ensure a safe and secure environment for all stakeholders.
Maintain databases for each activity & event to perform report analysis.
Generate and analyze guest relations reports, including booking trends, guest satisfaction scores, and revenue performance.
Update and inform Management of new trends periodically.
Cultivate good relationships with government agencies for events/collaborations.
Acquire member and guest satisfaction surveys and take appropriate actions to maximize satisfaction.
To perform any additional functions in other sections where appropriate or any task as directed by the Management.