Guest Service Executive - Tune Hotel

Requirements:

• SPM or equivalent
• Pleasant and good interpersonal personality
• Good communication skills and customer-oriented
• Able to work in shift and public holiday

Job description:

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
• Ensure that the Duty Manager/Executive Assistant Manager/Hotel Manager is kept fully aware of any relevant feedback from guests and, or, other departments.
• Demonstrate a high level of customer service at all times.
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
• Comply with hotel security, fire regulations and all health and safety legislation.

Benefits:

• Overtime, Quaterly Bonus, Free stay (staff only)
• Medical (Outpatient) : Unlimited
• Hospitalization: RM75,000 Yearly for staff include spouse and child (5 max)
• Dental : RM1000 per year

Location : Tune Hotel Danga Bay

Job Type: Full-time

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

• Dental insurance
• Health insurance

Schedule:

• Rotational shift