CUSTOMER SERVICE (SCHOOL)

CUSTOMER SERVICE (SCHOOL)

• Patiently listen to customer's inquiries or problems.
• Helping with customer registration or booking class.
• Deliver polite and accurate responses to customers in a timely manner.
• Foster and build relationships with customers.
• Participate in project work as required.
• Handling marketing communication such as call, chat, email and social media.
• Follow company procedures, guidelines and policies set.
• Training a new team when required.
• To support management and operations activities whenever needed.
• Able to build/ create a good relationship with the team in order to build a fun and happy working environment.
• Attention to details, able to communicate with people and enjoy working in a team.
• Reqauired for backup teachers at the centre base.
• Other duties and ad hoc assignments as and when required.
• Database entry using google sheet.

Job Type: Full-time

Pay: RM1,500.00 - RM1,700.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Commission pay

Ability to commute/relocate:

• Semenyih: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your expected salary?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• English (Preferred)
• Bahasa (Preferred)

License/Certification:

• in Early Childhood Certificate (Preferred)

Willingness to travel:

• 75% (Preferred)