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E-Commerce Customer Service

RM 2,500 - RM 2,800 / Per Mon


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Job Responsibilities:

1. Be responsible for the company's customer service for its e-commerce platforms

2. Answer customers' questions related to the products, logistics, or refunds in quick and timely manner

3. Communicate and handle customers' pre or after-sales issues

4. Process product returns or exchanges by proper communication with logistics and ensuring timely deliveries

5. Coordinate promotion plans with offline stores

Job Qualifications:

1. Familiar and experienced with online shopping and its common rules, particularly for TikTok, Shopee, and Lazada

2. Proficient in office suite

3. Positive personality, work well under stress, good communication skills, strong attention to detail, and adaptable

Job Type: Full-time

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

Free parking

Professional development

Schedule:

Day shift

Supplemental Pay:

Overtime pay