TEAM LEADER (OUTBOUND CALL CENTER)

RM 3,000 - RM 5,000 / Per Mon

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Are you FUN, PASSIONATE, and TRUSTWORTHY?! Come and be part of our team! REDBERRY CONTACT CENTER SDN BHD is currently looking for new hires.

LOCATION: Redberry City, Seksyen 13, Petaling Jaya

WORKING DAYS: Monday - Friday, 9 :30 am - 7:00 pm

BASIC SALARY: RM3000 - RM5000

OVERRIDING COMMISSION: UP TO 5K

Requirements

Candidate must possess at least an SPM, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
Candidate with Takaful and PCE (LIFE/ GENERAL) certification will be an added advantage.
At least 1 year(s) of working experience in the Financial Industry specializing in Insurance is an added advantage
Aspired telesales looking for a career prospect is welcomed
Critical thinking and analytical thinking.
Able to multitask, work independently with minimal supervision.
Required skill(s): coaching skills, leadership and mentoring, People Management.
Good interpersonal skills & Good communication skills in English & Bahasa Malaysia
Must be an energetic, positive-minded and good team player
Ability to communicate effectively on an individual and group basis.
Ability to work under pressure
At least 1 year(s) of working experience in the related field is required for this position.
Applicants should be Malaysian citizens or hold relevant residence status
Full-time position available

Responsibility

To assist Campaign Manager in day-to-day operations and to supervise a team of Telesales Executives
To lead and deliver quality sales & services
To support business’ activities for improving quality and contribute business growth
To support and enable team members to achieve KPI in productivity i.e. call target, sale revenue target, productivity
To motivate, coach and inspire team members to achieve the sales target
To handle and resolve inquiries escalated from team members as necessary
To ensure all team members understand the company policy, management procedure, and the use of systems & telephone
To monitor team member attendance
To review goals for each team member and the whole team based on daily, weekly and monthly
To ensure the team and daily tracking report are updated and accurate
To assign lead to team members in an effective and fair manner
To ensure team members are familiar with product knowledge and program specification
To ensure team members strictly adhere to call center discipline and guidelines