Workforce Management Associate (Serve Anz)

Job Responsibilities:

• Actively delivering roster planning activities with sense of urgency and accountability in meeting the deadlines and customer expectation with no limit to the following areas preferred:
• Build and checking Rosters
• Editing and updating Rosters
• Roster Adjustments – Creating / Removing
• Ensure the Rosters created are based on the client needs and expectation, ensuring that the data is accurate and complete
• Managing any issues that may arise towards resolution in a collaborative and timely manner
• Effectively and efficiently managing your workload assigned, primarily through emails, whilst multitasking in terms of resolving competing priorities, handling calls and meeting requested deadlines.
• Provide weekly/monthly report as per scheduled from systems and ad-hoc report as per request from stakeholders.
• Completing operations whilst providing backup support to team members on other activities during holidays
• Supporting the building of efficient Rosters scheduling processes through continuous improvement and LEAN methods and ensure that SLAs and KPIs are executed as agreed.
• Provide support in the delivery of business support operations if needed.
• Ability to work in a high volume, fast moving operational business.
• Able to work independently as well as within a team.
• Able to demonstrate and combine a methodical and organized approach to worksituations with high attention to detail.
• Professional and customer-focused in your approach including absolute discretion and sensitivity in handling confidential matters and information.
• Perform other ad hoc duties and special projects as requested.

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Night shift
• Rotational shift

Application Question(s):

• Where is your current location?
• What is your expected salary?
• Will you able work on permanent night shift?
• Do you have your own transport?

Education:

• Diploma/Advanced Diploma (Preferred)