Operations Executive

• Responsible for managing and administering the overall daily operations of the Service Centre under Manager's observation.
• Effectively handling and managing customer enquiries, complaints and issues promptly and professionally to retain customers while expanding the brand's reach and boosting customer loyalty.
• Prepare required reports including warranty and technical reports.
• Drive continuous growth in aftersales service revenue through effective strategy and team management.
• Manage service centre staff towards a high level of productivity, competency and commitment.
• Maintain optimal levels of service work in progress, ensuring smooth daily operations without delays or backlogs.
• Monitor and reduce back orders, ensuring timely resolution of all outstanding parts or service issues.
• Ensures SOP alignment to customer expectations and the Company's agreed standards of performance.
• Any other ad hoc basis work on administrative duties assigned by the Manager.

Job Requirements

• Candidate must possess a Bachelor Degree in Automotive /Engineering /Customer Service /Management or equivalent.
• Proficient in Microsoft Office applications (Excel, Word and PowerPoint).
• Required languages: English and Bahasa Malaysia. Mandarin and other dialects are added advantage
• At least 2-5 years of working experience in the related field is required.
• Required skills: Good organizational skills, good oral and written communication skills, good customer service, and interpersonal skills. Good team player and problem-solving skills.
• Ability to look beyond the standard solution, make decisions and deal proactively with work-related problems.
• Positive attitude, pleasant personality.

Job Type: Full-time

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Yearly bonus

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• automotive: 2 years (Preferred)