O2C Senior Specialist - Collection

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About TMF Group

TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations. Our core services can help companies of all sizes with HR and payroll, accounting and tax, corporate secretarial, international corporate structuring, fund administration and structured finance – whether a company wants to globalize, or whether they need support to streamline existing operations.

With operations in more than 80 countries, TMF Group is the global expert that understands local needs. Global reach, local knowledge: helping to do business seamlessly across borders.

Key Responsibilities

• Get understanding of the credit control process.
• Analyse the ageing of the trade receivables.
• Collect the outstanding cash, send reminders to clients and call them accordingly.
• To maximize the value of third party spend for the business.
• To undertake ad-hoc functions and related duties as and when required.

To efficiently manage Regional Account Receivables (AR), client invoicing process and bad debts by interacting internally (Service Line, Finance and local/Regional management) and externally (Client end-users and Account Payables).

Job Description:

• To efficiently manage Regional Account Receivables (AR), client invoicing process and bad debts by interacting internally (Service Line, Finance and local/Regional management) and externally (Client end-users and Account Payables).
• Primarily focus on Regional AR collection and maintain good rapport with customer.
• Ensure collection from customers in a timely and professional manner and within credit terms.
• Maintain efficient record of collection activities.
• Liaise with all Regional stakeholders (internally and externally), via phone, email, portals, systems on collection challenges and issues.
• Interface with customers to actively resolve credit and billing issues promptly.
• Ensure timely follow-up of the credit process, including retrieve invoices or other supporting documents on customer/client request
• Monitor credit accounts and report delinquent customers to management for review and action.
• Directly assists service line regarding all AR/Invoicing related process matters.
• Proactively contact all clients to ensure completeness, accuracy, and adequacy of all invoices.
• Drive the Account Receivables weekly meetings with service line.
• Report on the progress made
• Initiate all requests related to re-invoicing, write-offs, credit notes, re-issuance of supporting documents always
• Investigate on core invoicing issues to address both symptoms and root cause
• Map all unapplied cash payments received against pending invoices, liaise with both clients, finance credit team and service line.

Pre-Requisites:

• Tertiary education
• Minimum 3 years of working experience in Credit management, Account Receivables, Debt collection with Regional or Global exposure.
• Good command of English (written and spoken)
• Comfortable with MS Office Suite (Excel and Outlook).
• Proven capability to work in a dynamic matrix.
• Multilingual speaker, relatable to APAC region, special requirement mandarin speaker, if possible

Core Competencies/Attributes:

• Problem solving skills
• Working independently
• Resilient
• Excellent Listening skills
• Strong team player
• Excellence sense of customer service
• Process-oriented
• Target driven
• Good communication skills
• Ability to multitask

What’s in it for you?

• Our offices are easily accessible by public transportation (LRT & Monorail)
• Flexible working arrangements
• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities so you can take your career further within TMF

What’s in it for you?

• Our offices are easily accessible by public transportation (LRT & Monorail)
• Flexible working arrangements
• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities so you can take your career further within TMF

What’s in it for you?

• Our offices are easily accessible by public transportation (LRT & Monorail)
• Flexible working arrangements
• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities so you can take your career further within TMF

Want to know more about a career at TMF group? Watch this video: