Voice Data Support Engineer

Job Description
Responsibilities:
* Deployment, installation, testing and commissioning of systems and parts in customers premises.
* To carry our preventive and corrective maintenance.
* Diagnosing, troubleshooting system & network and solving related hardware or software faults.
* Analyse, follow-up and resolve any support enquiries from customers and vendors.
* Collaborate with the team to identify, troubleshoot and find resolution for technical problems.
* Continuously maintain, improve and share on technical knowledge and explore in new technologies together with the team.
* To provide telephone and remote support.
* To conduct user and technical training, where applicable.
* Able to prioritize and manage few open cases at a time.
* Establish a good working relationship with customers.
* Able to work outside of normal working hours or weekends occasionally to support operations running 24x7.

Requirements:
* Mandatory to have own car transport.
* Job scope requires extensive travelling within Malaysia.
* Diploma or University degree in Computer Science, IT or equivalent.
* Strong working and technical knowledge in the telecommunication and computer infrastructure.
* Candidate must be independent, have proactive working attitude, passionate in technical skills and results-oriented, and a strong desire to succeed.
* Strong communication skills both written and oral in English or Bahasa Malaysia.
* Great interpersonal, self-motivated and customer-focused with outgoing personality and analytical mind.
* Strong analytical and problem-solving skill.
* Fresh graduates are encouraged to apply.
* Applicants should be Malaysian citizens.

Job Types: Full-time, Fresh graduate

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Professional development

Schedule:

• Monday to Friday