Branch Executive (Penang, George Town)

ACCOUNTABILITY

Administrative

· Responsible for providing personalized administrative support to the management in a professional and timely manner.

· Handle requests, feedback, queries quickly and professionally

· Monitor administrative supply levels; reorder when appropriate

· Develop, carry out an efficient documentation, filing system for both paper and electronic records

· Delegate tasks as appropriate to other members of the team

Operations

· Solicit new walk-in customers from all possible channels and maintain existing customers’ satisfaction level

· Recommend, execute effective marketing, promotion programmes to generate customer awareness and sales

· Improve the service standards and customers’ experiences at the outlets

· Responsible to control costs, upkeep the image of the outlets and warehouse

· Directly manages the operations, maintenance of outlets and warehouse.

· Communicating with management to develop strategic operations goals.

· Creating, managing the organization’s fiscal operating, capital budget and expenses.

· Monitoring operational performance of outlets and warehouse.

· Providing a workplace setting that is conducive to productive work.

· Monitoring performance metrics.

Sales

· Responsible for coordinating the sales team, supporting management and ensuring sales quotas are reached.

· Maintaining outlets sales performance, recruiting, training team and monitoring inventory.

· Have excellent sales and leadership skills, as well as strong customer service skills.

· Have a thorough knowledge, understanding of the store's products and services.

· Recruiting, training new team, assigning specific tasks to team and monitoring the team's sales performance.

· Solving customer complaints and answering customers' questions.

· Writing reports for managers.

· Providing sales team with constructive feedback and assisting team to solve customers' problems.

· Maintaining positive customer relations.

· Motivating the sales team and creating an atmosphere of healthy competition among the staff.

Warehouse

· Supervising, evaluating warehouse team performance, meeting safety regulations, monitoring deliveries and shipments.

· Interact with customers and clients to resolve any delivery issues that may arise.

· Help with some administrative tasks such as order and invoice processing.

· Lead to enhance communication between the warehouse and procurement.

· Help manage an accurate, revolving FIFO inventory and rigorously investigate any discrepancies.

· Ensure all warehouse team comprehend safety regulations.

Job Type: Full-time

Pay: RM4,500.00 - RM5,500.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Opportunities for promotion

Schedule:

• Early shift

Supplemental Pay:

• Commission pay
• Overtime pay
• Yearly bonus

Expected Start Date: 11/18/2024