TECHNICIAN REPAIRING MOBILE PHONE EXECUTIVE (XPERTGADGET LARKIN)

As a technician you are expected to make cosmetic repairs, check and diagnose faults, perform flashing of handsets and function test, change batteries/accessories and liaise between other senior technicians, be computer literate and be adaptable to change within this role.

Main Duties & Responsibilities:

Practice Electro Static Discharge awareness in order to prevent accidental damage to equipment

Perform basic fault finding

Eliminate blacklisting, SIM card or network problems to ensure fault lies with the handset, or accessories

Perform functionality checks in order to eliminate user error

Ascertain the warranty status of a handset in order to eliminate damaged equipment

Perform functional test of handset using RF test equipment and PC in order to ascertain the nature of the defect/s (where applicable)

Perform software related/cosmetic repair to handsets in order to remedy diagnosed fault

Support team as and when necessary

Achieve agreed targets as specified in order to meet the requirements of the business

Maintain your equipment including anti-static checks, regular calibration and the installation of software upgrades

Use own initiative to improve performance and quality of line

Ensure you meet all business KPI’s.

Success will be measured by Key Performance Indicators (KPI’s) set around key areas of responsibility;

In order to support the five fundamental rules of the company, the Repairs Department must repair all customer mobile handsets and have the unit back with the customer within 14 days in satisfactory working order.

You will be working on an individual test bench having the necessary equipment to fulfil the role, and have access to specialist equipment within the workshop.

You will be expected to attend training sessions when required to do so.

You will be measured against the achievement of a high level of quality

Essential:

Previous experience in repairs department

Flexible to working hours-as suited to the needs of the business

PC Literate

Be able to work from own initiative

Good time and attendance

Other skills:

Competent using office 2010

Good communication skills

Willingness to learn and develop themselves

·Benefits for you in this career :

1) Career Path:

You will have the opportunity to climb the corporate ladder to a leader role / managerial role on the future.

2) System for Appraisal and Rewards:

Company provide the training to help employees to develop future leaders for the company.

3) Additional benefits:

Special bonus for extraordinary performance employees, others allowance, Performance Incentive , Shift Incentive and others.

Requirements:

Passions in customer service field.

Fresh graduates in any field are encouraged to apply (Training will be provided).

Must possess at least SPM, Diploma, Bachelor's Degree or higher in related fields. -

On job Training provided -

50 Full-Time position(s) available.

Job Types: Full-time, Permanent, Fresh graduate

Schedule:

Day shift

Rotational shift

• Training placement will be made at Xpertgadget Johor Bahru (Taman Universiti, Skudai)

Job Types: Full-time, Fresh graduate

Pay: RM1,750.00 - RM2,000.00 per month

Benefits:

• Additional leave
• Flexible schedule
• Free parking

Schedule:

• Day shift

Supplemental Pay:

• Attendance bonus
• Commission pay
• Overtime pay
• Performance bonus
• Yearly bonus

Application Question(s):

• Ability to commute/ relocate?
• Do you have any license?

Expected Start Date: 12/01/2024