Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

CS - Junior Customer Service Associate (Greater China Market) Mandarin Speaker

Salary undisclosed

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Jr. Customer Service Associate (Mandarin Speaking) Greater China Market

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe

Our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus

We are a product and people focused company who are passionate about growth, innovative technology, and collaboration

Role

Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service Associate come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations

What you will be doing :

  • Provide response to all customer enquiries (online chats, emails and calls) on timely and accurate manner.
  • Perform in accordance with key performance metrics and contribute as a strong team player by going the extra miles to assist one another.
  • Strong adherence to SOPs / manuals when performing daily tasks.
  • Escalate to team leader upon detection of gaps/ shortcomings on the existing processes.
  • Highlight top enquiries from customers and any common issues for the day.
  • Excel in daily tasks by keeping up to date on training and updates on changes to processes / systems / campaigns.
  • Pay attention to issues or concerns that require escalation to resolve which may indicate a larger underlying problem.
  • Manage customer’s expectation by escalating complex enquiries to Team Leader to explore win-win solutions for both customers and ZFX.
  • Attend and participate in daily huddle to understand key highlights on area of focus, new updates, what went well and learning points from previous day.
  • Responsible to provide good customer experience on every interaction with clients.
  • Embrace ZFX core values and embed these values into the day-to-day tasks when serving clients and dealing with internal stakeholders.

Requirements

Experience & Skills:

  • Candidate must possess at least a Diploma/Degree.
  • At least 1 to 3 years of relevant experience in customer service / contact centre.
  • Experience gained in Forex/Trading industry will be an added advantage.
  • Able to multi-task, fast learner, good follow through, problem solving skill, good comprehension, customer relations and proactive mindset.
  • Fluency in English, Mandarin (verbal and written) is a must.
  • Must be able to work on rotational shifts/weekend/PH when required.

Benefits

  • Medical Benefit
  • Optical Benefit
  • Life Insurance
  • Meal Allowance
  • Travel Allowance
  • Health & Fitness Subsidy
  • Staff Referral Bonus Program
  • Long Service Rewards
  • Employment Pass and Visa Sponsorship *for Non-Malaysian
  • Relocation Benefits *for Non-Malaysian

Interview process :

  • Virtual Session with TA team – 30-minutes
  • First interview with Hiring Manager – 1-hour
  • Final interview with Head of Dept – 45-mins
Similar Jobs