Head of Business Application Services

Job Location: Pulau Indah, Selangor

Salary: Up to RM18,000

Benefits: medical treatment allowances, bonuses and yearly increament

Job Summary :

The Head of Business Application Services oversees business applications and related operations, including developing functional and system requirement specification for application portfolios for multiple departments. The role manages IT service level agreements, improve software technology and help end users to achieve business goals through critical and important business applications.

The Head of Business Application Services guides and lead his managers and manages pre and post implementation of projects by the departmental functional team and supports users in operating essential software systems. All applications that are created to support respective departments are managed by the Head of Business Application Services, whether they are internally or externally developed. The role also provides guidance for IT solutions to enhance critical business operations and works with decision-makers in other departments to propose and implement cost-effective technology solutions.

Essential Duties and Responsibilities

1.Strategy & Planning

· Create and implement the strategic portfolio that promotes good user experiences, improved collaboration and better support for organizational goals.

· Use the portfolio to meet business needs and benefit end users.

· Lead and manage the team with passion, integrity and established good teamwork.

· Continuously improving existing systems based on assessment and feedbacks from users.

· Develop a technology strategy that aligns with the company's business goals and ensure documentation, procedures and processes are followed.

· Ensure applications meet end-user needs, business needs and system objectives.

· Sense of priority and urgency and proactively fix system issues with high-quality support.

2. Acquisition & Deployment

· Review new systems, software and upgrades across the organisation.

· Accountable over testing of software and applications within the team and outsource vendor with analysts, designers and system owners.

· Verify expected functionality of new programs by thoroughly examining documentation and technical specifications.

· Ensure new software integrates into corporate systems according to functional specifications, system compliance standards and interface requirements.

· Perform feasibility studies for software and system purchases and proactively providing insightful suggestions based on results.

· Offer expertise during pre-testing development to detect potential issues and provide necessary guidance.

· Enable effective communication with the company's software vendors to quickly resolve issues and crises and activate business continuity plans.

· Supervise the implementation and maintenance of various business applications, including ERP systems, customer facing systems, security systems and departmental systems.

· Work with external vendors and partners to assess, choose, and implement software solutions that fit the company's needs.

3. Operational Management

· Ensuring project managers provide clear functional and user requirements to the application team before development and during user requirement scoping.

· Communicate regularly with project managers and business analysts to support application development, enhancements, change requests and meeting business requirements.

· Create and manage a complete record of the company's software and system assets, including relevant contracts and agreements, service level agreements and ensuring terms and conditions are legally in favour and in accordance to business condition and policies.

· Manage the team to create training materials for users, deliver and participate in user-oriented engagement activities especially on change management.

· Organize user-focused reviews for new or changed systems or applications.

· Propose opportunities for process improvement through technology adoption involving system process redesign and automation.

· Develop strategies for rollout execution and department-specific training plans.

· Identify and manage potential risks related to technology and system implementation, support resources and methodologies, data breaches and prevent system failures.

· Plan and establish business continuity plan to ensure business continuity in the event of system shutdown or malfunction.

4. Outsourcing Vendor, Cost Management, and Proposal Justification

· Oversee the outsourcing of application development, integration, testing and support, including application implementation and rollout in collaboration with external vendors.

· Manage the overall total cost of ownership, negotiate change requests and negotiate for cost reduction efforts while adhering to budgetary limits.

· Prepare well-structured justification papers for consideration and approval in IT Governance Committee (ITGC) meetings and present justification with returns of investment for both CAPEX projects or any unbudgeted but urgent projects under the Technical Services Committee (TSC) meetings.

Skills and Requirements

• Degree in Business Administration, Management, Project Management, Computer Science, Engineering, or related field.
• Minimum of five years’ experience, including 2-3 years of practical professional experience in project management and handling application development and support.
• Certified Project Management Professional (PMP) and practitioner.
• Experienced as a team of implementing ERP project or supporting post ERP implementation.
• Experienced with designing, implementing, and maintaining SharePoint environment.
• Fundamental understanding of web-based systems programming and development
• Proficient with project management software, Power BI and MS Office applications
• Demonstrated experience in leading cross-functional project teams
• Ability to expediate, set urgency, communicate and set priorities to meet deadlines

Ability to effectively manage subordinates, peers and customers.

Job Types: Full-time, Permanent

Pay: Up to RM18,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay
• Performance bonus