Customer Service Manager | Klang, Selangor

• Logistic Industry located at Pulau Indah, Klang, Selangor
• Monday to Friday (9am - 6pm)
• Salary range up to RM10, 000 based on experience

Job Description:

• Manage, control and grow Customer Service department to achieve quality customer services in ensuring operations activities exceeding customer requirements.
• Build and maintain good relationship with key account or customers in boosting sales revenue and profitability.
• Develop vendors to provide quality services and competitive rates to fulfil customer requirements and to win jobs.
• Resolve immediately and implement corrective measures for customer disputes, complaints and service failure.
• Manage (internal or external) client/ customer relationship through complaint handling and act as point of contact for clients on behalf of the company.
• Interact with clients professionally in a service-orientated manner and work with them to design processes that facilitate smooth operations and resolution of issues.
• Manage the performance of the team, identify and groom staff with potential for further development.

Job Requirement:

• Minimum Diploma and above in Business Administrative / Sales & Marketing / Supply Chain or any other relevant business studies
• At least 5 years of experience in customer service-related fields, preferably in the logistics / transport industry
• At least 3-5 years of managerial experience
• Extensive experience liaising closely with port authorities and customs

Job Types: Full-time, Permanent

Pay: RM10,000.00 - RM15,000.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Experience:

• Customer service: 5 years (Preferred)