SENIOR CUSTOMER SERVICE LOGISTICS BANDAR UTAMA
RM 4,500 - RM 5,000 / Per Mon
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Managing the customer service department and ensuring that all employees are performing their duties effectively.
- Providing leadership to the customer service team by setting a good example for other employees.
- Ensuring that all customers have a positive experience when interacting with the company by handling issues in a timely manner.
- Overseeing the training of new employees to ensure they are able to perform their jobs effectively.
- Ensuring that all customer service representatives have the tools they need to do their jobs efficiently and effectively.
- Providing feedback to supervisors regarding employee performance in order to help them improve their work.
- Monitoring customer satisfaction levels to identify trends or problems with customer service quality.
- Creating and maintaining a database of customer information such as contact information and purchase history.
- Acting as a liaison between customers and management to resolve problems or concerns.
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Job Type: Full-time
Pay: RM4,500.00 - RM5,000.00 per month
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