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Immediate Hiring: Digital Banking Customer Service Agents

RM 3,500 - RM 3,500 / Per Mon

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Immediate Hiring: Digital Banking Customer Service Agents

Join our team and become a vital part of our digital banking customer service! We are looking for dedicated and enthusiastic individuals to assist our customers with their banking needs.

Position - Customer Service Agent – Call Center - Inbound Calls

Working Location – CP Tower Section 16, Petaling Jaya, ( Near the MRT Phileo Damansara station )

Working hours - 24-7 rotation shifts- Monday – Sunday, 5 working days & 2 rotational off days (7am- 4pm, 9am- 6pm, 2pm- 11pm, 10.30pm – 7.30am)
1 month of paid training is provided

Basic Salary:
From 2,400- RM 3,000
Mandarin speaking allowance- RM500

Shift monthly allowance – up to RM 300 (applicable for evening and night shift only)
Quaterly KPI monthly allowance - RM400- RM1,800.00 (Min to Max)

Job Description:

· Assisting customers via inbound calls, live chat inquiries, and email handling related to digital banking processes and product services, professionally and courteously.

· Provide accurate information and resolve customer issues related to digital banking products and services.

· Maintain a high level of product knowledge to effectively support customer needs.

· Ensure timely and accurate documentation of all customer interactions in the company's CRM system.

· Meet the Key Performance Indicators (KPIs) monthly.

· Collaborate with cross-functional teams to improve processes and customer experience.

· Demonstrate empathy and understanding when dealing with customers.

· Assist customers with online banking, mobile banking, and other digital banking-related inquiries.

· Respond to customer inquiries via email promptly and professionally.

Job Requirement:

· Possess a Diploma or Degree in a related field.

· Minimum 6 months of experience in Inbound CS Banking / Financial Institution / e-Wallet / Payment Gateway Solution (GrabPay, ShopeePay, iPay88, Boost, etc)

· Candidates with a minimum of 3-4 years of experience in a Customer Service Inbound Call Centre, experienced in handling inbound calls, chats, and emails.

· Fresh Graduates with excellent communication skills in English are welcome to apply

· Excellent verbal and written communication skills in English are mandatory.

· Strong interpersonal skills and the ability to build rapport with customers.

· Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries, and emails.

· Proficient in Microsoft Office and experienced in working with CRM systems.

· Familiarity with digital banking products and services.

· Ability to work flexible hours, including weekends (24/7).

Job Type: Full-time

Pay: Up to RM3,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Application Question(s):

  • Do you have any inbound call center experience?
  • What is your expected salary?
  • When are you able to start work?

Expected Start Date: 11/04/2024