IT Support Engineer (Shift rotation & Hybrid Mode)

Full Time, onsite
Eps Ventures Sdn Bhd
Kota Damansara, Malaysia

RM 3,500 - RM 5,000 / Per Mon

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original

Simplified

Position Title: IT Support Engineer

Location: Wisma UOA 2 Damansara, Kuala Lumpur

Working Hour: Hybrid & Shift rotation

As part of the IT Support Team, provide support to the business to meet its needs by working within SLA Timeframes for Incidents and Requests and proactively working to mitigate and/or resolve technical issues.

Responsibilities:

Responsible for managing, diagnosing, and resolving level 1 and 2 Requests and Incidents within SLA timeframes.
Create System documentation and support Documentation where needed.
Support disaster recovery/business continuity operations in live and test scenarios.
Participates in evaluating and recommending solutions relating to hardware and software implementations and/or network updates.
Be punctual and work the hours and times specified.
Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.
Support and help develop a positive workplace culture.
Demonstrate excellent interpersonal communication skills.
Responsibly manage all business resources within accountability levels.
Undertake all duties and responsibilities outlined in this job description and all other duties as required by the business.
Comply with all employment obligations.
Promptly undertake to complete all reasonable and lawful instructions and directions given.
Serve the business in good faith, promoting and protecting the business's best interests.
During work time and such other times as may be reasonably required, dedicate all effort to the execution and fulfilment of the duties, responsibilities, obligations, and instructions related to employment.

Requirements:

Degree in any field
Knowledge of various computer systems software, applications, hardware, networking, and communications. Thrives on building and maintaining long-term relationships
Excellent communication skills (Will be working with an International User base and support team)
Strong analytical skills and creative problem-solving capabilities
Strong interpersonal and communication skills and the ability to work effectively with a wide range of staff and 3rd party vendors
Ability to analyse and resolve computer and network problems
Experience in Salesforce Administration and/or Support
Experience in Windows
Experience with Microsoft Azure
Experience in Linux Operating Systems (Desired)
Experience with AWS Cloud technologies (Desired)
ITIL Certified - Desired