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Application Support Engineer (Level 2)

  • Full Time, onsite
  • Beyondsoft Malaysia
  • Wilayah Persekutuan Kuala Lumpur, Malaysia
Salary undisclosed

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Role Responsibilities:

  • Provide hands-on level 2 support for both Windows and Linux operating systems, including server deployment, configuration, and patch management.
  • Implement and manage monitoring, alerting, and logging solutions to ensure continuous system health and optimal performance.
  • Analyze and optimize system performance to ensure reliability and scalability for cloud-hosted applications.
  • Support ticket resolution and adherence to IT Service Management (ITSM) workflows.
  • Collaborate with development, operations, and QA teams to enhance software delivery and resolve issues.
  • Continuously update skills with the latest in Windows, Linux, and cloud environments, as well as industry best practices.

Requirement:

  • Bachelor’s Degree in Computer Science, Information Technology, or a related field.
  • Minimum 3 years in Level 2 IT support or a similar role.
  • Familiarity with core banking, payments, and other financial applications is beneficial.
  • Hands on experience in supporting Windows and Linux operating systems, including server deployment, configuration, and patch management.
  • Experience in monitoring, performance optimization and tuning.
  • Familiarity with ticketing systems and ITSM workflows.
  • Self-motivated, reliable, and a good team player with strong communication skills.
  • Able to work onsite on shift hours