Application Support Engineer (Level 2)
Salary undisclosed
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Role Responsibilities:
- Provide hands-on level 2 support for both Windows and Linux operating systems, including server deployment, configuration, and patch management.
- Implement and manage monitoring, alerting, and logging solutions to ensure continuous system health and optimal performance.
- Analyze and optimize system performance to ensure reliability and scalability for cloud-hosted applications.
- Support ticket resolution and adherence to IT Service Management (ITSM) workflows.
- Collaborate with development, operations, and QA teams to enhance software delivery and resolve issues.
- Continuously update skills with the latest in Windows, Linux, and cloud environments, as well as industry best practices.
Requirement:
- Bachelor’s Degree in Computer Science, Information Technology, or a related field.
- Minimum 3 years in Level 2 IT support or a similar role.
- Familiarity with core banking, payments, and other financial applications is beneficial.
- Hands on experience in supporting Windows and Linux operating systems, including server deployment, configuration, and patch management.
- Experience in monitoring, performance optimization and tuning.
- Familiarity with ticketing systems and ITSM workflows.
- Self-motivated, reliable, and a good team player with strong communication skills.
- Able to work onsite on shift hours