Executive - Customer Service

Qualifications & experience

• Minimum diploma holder in any discipline.
• Must have experience in a call center setting, with at least 1 years of relevant working experience. Those without a diploma/degree must have at least 2 years of relevant working experience.
• Knowledge of computer in Microsoft Office is compulsory. Word/Excel & Microsoft Office.
• Must be able to work shift hours, weekends and public holidays.
• Must have excellent communication skill with proven customer problem solving skills. Polished interpersonal skill would be an asset. Multi-lingual proficiency would be advantageous.
• Must be proactive, energetic, posses’ high self-motivation and result driven with the ability work under pressure.
• Must have a strong passion for customer service and able to work well in a team as well as independently.
• Able to multi-task, pleasant personality, well groomed, friendly and approachable.

Tasks & responsibilities

• Respond to all passive remarks in social media interactions at platforms like Facebook, Twitter, WhatsApp, Instagram and Google+. To engage with the social media users etc.
• Social media & online sentiment monitoring / scan and to immediately escalate any issues to superior.
• Provide direct advice/feedback to customers with first call resolution and information in relation to the wide range of Courts products and related services.
• To escalate calls/case/feedback to stakeholders to ensure that all service requests and inquiries are resolved and completed without fail.
• To carry out other duties related to the operations of the department as directed by the superior when required

Benefits

• Medical Benefits (GP, Dental & Optical)
• Insurance Benefits (GHS, GTL, GPA)
• Free Carpark
• Staff Purchase Discounts

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM2,800.00 per month

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)