Warranty Executive
Salary undisclosed
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RESPONSIBILITIES:
- Ensure no warranty debtors age over 60 days, with timely submission of R20 reports and tracking to maintain zero outstanding payments or appeal cases.
- Warranty claims must be processed per the latest MBM manual, with monthly audits to ensure compliance across outlets and no claims aging over 20 days unless in progress.
- VEGA claims should be monitored to avoid transmission delays, and outlets are expected to comply with ARS activities for defective parts.
- All outlets must pass MBM audits, with quarterly internal audits conducted and corrective actions monitored to keep charge-back or rejection rates under 1%.
- Prepare monthly audit reports, monitor service measures, and implement three standardization initiatives for warranty claims processing across outlets each month.
- Maintain effective communication with MBM, ensure 100% compliance with their initiatives, and monitor processors’ KPIs, discipline, and attendance, while being open to additional tasks assigned by management.
REQUIREMENTS:
- At least 2 years of administrative experience.
- Able to manage multiple tasks independently.
- Holds an SPM or Diploma in any discipline.
- Proficient in Microsoft applications (Excel, Word, PowerPoint).
- Fluent in English and Bahasa Malaysia, both written and spoken.
- Reliable, service-oriented, team player with strong integrity and confidentiality.
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