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Customer Service Assistant (Concierge)

  • Full Time, onsite
  • See Hoy Chan Facilities Management Sdn.Bhd
  • Damansara Utama, Malaysia
RM 1,800 - RM 1,900 / month

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Job Summary:

Join our team as a Customer Service Assistant at our office building concierge. You’ll be the primary point of contact for visitor inquiries, access card registration, and tenant feedback, helping create a welcoming environment and smooth operations.

Responsibilities:

  • Responsible for managing the concierge desk, assisting with visitor inquiries, handling incoming calls, and registering building access cards.
  • Maintain a clean and organized concierge area at all times.
  • Prepare and submit weekly and monthly reports as required by the team leader.
  • Serve as the main point of contact for tenant feedback, complaints, and building issues; follow up with incident reports submission and communicate with relevant parties.
  • Perform additional administrative tasks as needed.

Requirements:

  • At least 2 to 3 years working experience in similar capacity.
  • Good communication and interpersonal skills.
  • Presentable and well groom
  • Comfortable to work across with others department and visitor/tenant.
  • Rotational shifts: Monday to Friday (8am-5pm/ 9am-6pm); half-day on Saturdays (8am-12pm/ 9am-1pm).
  • Location: Uptown 5, Damansara Uptown

Job Type: Full-time

Pay: RM1,800.00 - RM1,900.00 per month

Benefits:

  • Additional leave
  • Free parking
  • Gym membership
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave

Schedule:

  • Day shift

Supplemental Pay:

  • Performance bonus

Application Question(s):

  • What's your expected salary/month.