Customer Service Manager (Logistics) / Senai / 5 Working days

Job Responsibilities:

• Manage, control, and grow the Customer Service team to ensure high-quality customer service that exceeds customer requirements.
• Lead the Customer Service team to meet revenue and profit targets while enhancing team capabilities for organizational growth
• Build and maintain strong relationships with key customers to achieve repeatable sales revenue and profitability.
• Develop vendors to provide quality services at competitive rates to fulfill customer requirements and win jobs.
• Address and resolve customer disputes, complaints, and service failures promptly, implementing corrective measures.
• Manage and control the Transport Asset and Project, ensuring effective manpower utilization aligned with truck ORE reports.
• Oversee timely billing and collection processes to ensure the sustainability of the company’s cash flow.
• Attend monthly budget meetings to discuss and track budget achievement.

Job Requirements:

• Possesses at least a Bachelor's Degree in Business Administration, Sales & Marketing, Supply Chain, or a related field.
• A minimum of 5 years of experience in customer service and managerial roles within the logistics/transport industry.
• Proficient in Mandarin, English, and Bahasa Malaysia, with strong interpersonal and communication skills and effective time management abilities.
• Proficient in the Microsoft Office Suite and Logistics ERP systems, with experience in local port systems.
• Extensive experience liaising with port authorities and customs operations, familiar with major Malaysian ports.

Supplemental Pay / Benefits:

• Medical insurance.
• Competitive remuneration packages.
• Good career development opportunities.
• Performance rewards.

LB

Job Type: Full-time

Pay: From RM10,000.00 per month

Application Question(s):

• Do you familiar with local port system and custom clearance operations & documentation?
• What is your expected salary?
• When can you start / notice period?

Experience:

• Customer Service (Logistics industry): 5 years (Preferred)
• Managerial role: 5 years (Preferred)

Language:

• Mandarin (Preferred)