Customer Service Specialist

• Establish a good relationship with customers and provide excellent customer service.
• Provide customers with accurate and precise product and service information.
• To represent the company in a positive and professional manner.
• Exceeding customer expectations in terms of customer service and accurate information.
• Manage customer feedback, inquiries, complaints, and requests that come through social media and email in a timely manner.
• Handle customer service-related inquiries and requests from social media and escalate less-related matters to relevant departments.
• Respond to customer complaints, and feedback professionally with solutions to issues inquired.
• Ensure all customer feedback, inquiries, and complaints are monitored and progressed to the satisfaction of the customer.
• Deliver the best service to customers to ensure the highest customer satisfaction with the right procedures.
• Maintain daily recordings, and log and document issues and resolutions in an electronic database for respective departments to review.
• Work closely with another department to follow up on the customer order status.
• The additional task required by the company in accordance with the day-to-day operational flow of the company.

REQUIREMENTS :

• A bachelor's degree in marketing, communications, advertising, business management, or in a related field preferred.
• At least 2 years' experience as a customer experience specialist, or a similar customer support role.
• Extensive experience in gathering and interpreting customer experience information.
• Solid knowledge of online customer engagement platforms and channels.
• Proficiency in MS Office, as well as CX and CRM software, such as amoCRM and Qualtrix CustomerXM.
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skills.

Job Type: Contract
Contract length: 6 months

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Dental insurance
• Free parking
• Health insurance

Schedule:

• Day shift
• On call
• Weekend jobs

Supplemental Pay:

• Overtime pay

Expected Start Date: 11/11/2024