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Data Center Shift Operations Engineer / Shift Lead Engineer

Salary undisclosed

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Requirement

  • Diploma/Degree in in electrical, mechanical or technology related.
  • Proficient in Microsoft Office, including Outlook, Word, Excel and PowerPoint intermediate level.
  • Able to communicate and written in English.
  • Interesting in Data center facilities operations and maintenance for HV system, MV system, power generator, UPS, Chiller, Transformer, BMS, CPOS, DCIM and etc mission critical equipment.
  • Self-driven, positive attitude, and team player.

Key Responsibilities

  • Plan, coordinate, and support Operations related activities
  • Perform Alert Monitoring triggered from the monitoring system
  • Perform first level troubleshooting, resolution and escalation based on predefined troubleshooting guide provided.
  • Creation of Incident details using ticketing system provided.
  • Any other duties or projects as assigned by the Management
  • To execute emergency operations procedure (EOP)
  • To support and response customer call, email, and chat.
  • To monitor preventive and corrective maintenance activity
  • Data center house rule and policy enforcement
  • To support all kind of audit activity
  • To monitor and evaluate DC facilities performance and efficiency
  • To maintain Data center uptime and customer SLA
  • Response to Service Desk and service portal.