Data Center Shift Operations Engineer / Shift Lead Engineer
Salary undisclosed
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Requirement
- Diploma/Degree in in electrical, mechanical or technology related.
- Proficient in Microsoft Office, including Outlook, Word, Excel and PowerPoint intermediate level.
- Able to communicate and written in English.
- Interesting in Data center facilities operations and maintenance for HV system, MV system, power generator, UPS, Chiller, Transformer, BMS, CPOS, DCIM and etc mission critical equipment.
- Self-driven, positive attitude, and team player.
Key Responsibilities
- Plan, coordinate, and support Operations related activities
- Perform Alert Monitoring triggered from the monitoring system
- Perform first level troubleshooting, resolution and escalation based on predefined troubleshooting guide provided.
- Creation of Incident details using ticketing system provided.
- Any other duties or projects as assigned by the Management
- To execute emergency operations procedure (EOP)
- To support and response customer call, email, and chat.
- To monitor preventive and corrective maintenance activity
- Data center house rule and policy enforcement
- To support all kind of audit activity
- To monitor and evaluate DC facilities performance and efficiency
- To maintain Data center uptime and customer SLA
- Response to Service Desk and service portal.