Guest Service Agent

Company Description

Sleeping Lion Suites is a rapidly expanding local hotel chain in Malaysia. Strategically located in prime destinations, our attentive service and welcoming atmosphere ensuring a memorable stay for every guest. As we grow, we continue to innovate and uphold the highest standards, making us a preferred choice for leisure and business travelers alike.

We are seeking a reliable and organized Front Desk Associate to join our hotel team. The Front Desk Associate will be responsible for greeting guests, checking them in and out, managing reservations, and providing excellent customer service to ensure a pleasant stay.

Responsibilities:

• Greet and welcome guests upon arrival with a friendly demeanor.
• Register guests and assign rooms, ensuring all check-in procedures are followed.
• Process check-outs efficiently and accurately, handling payments and providing receipts.
• Manage reservations and bookings, both in person and over the phone.
• Provide information about hotel amenities, services, and local attractions.
• Handle guest inquiries and resolve issues promptly and professionally.
• Maintain a clean and organized front desk and lobby area.
• Assist with administrative tasks as needed, such as filing, faxing, and emailing.

Requirements:

• Previous experience in a similar role is preferred but not required.
• Excellent customer service and communication skills.
• Ability to handle multiple tasks and remain calm under pressure.
• Proficiency in computer systems.
• Flexibility to work shifts, including evenings, weekends, and holidays.

What We Offer:

• Hostel Accommodation provided
• Meal Allowance
• Opportunities for career growth
• A friendly and professional work environment