EXECUTIVE - Customer Services
RM 2,500 - RM 3,000 / month
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RESPONSIBILITIES:
E-commerce Sales Team
- Monitor Business Extension Performance Growth and progress
- Managing strategic relationship with business partners (Food Panda, Grab Food & etc)
- Liaising with vendors on all the promotions and menu update.
- Develop and liaising with relevant department for promotion, menu and POS integration
- Propose and Plan promotion strategy to ensure achieve monthly target.
- Weekly Sales report with promotion analysis and outlets performance update
- Report Management related to business extension sales, marketing and customer related metrics such as sales, trend analysis, spending patterns, etc.
- Develop, educate and enforce online SOP for better operation execution
- Coaching and guide operation team on online platform issues
- Weekly Competitor Analysis
Education Programme and Catering Project Lead
- In-Charge of event or catering arrangements and execution.
- Communicate with customers to understand their requirement to ensure service provided meets customer’s satisfaction.
- Location and space arrangement with outlets.
- Quotation preparation and payment follow up.
- Stock, Labor & Production planning and arrangements.
- Ensure to deliver the right and good product.
- Monthly Sales report submission to Finance.
Government Liaison Bodies
- To liaise and work closely with local authority or government bodies on any business related matters
- Build rapport and networking
- Maintaining the legal documentations and information
Customer Services (Feedback and Relation)
- To liaise with customer on any feedback received for recovery process
- Entertain incoming calls from customer
- Coordinate with Operations team
REQUIREMENTS:
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Economics, Food & Beverage Services Management, Business Studies/Administration/Management, Marketing, Commerce or equivalent.
- At least 3 year(s) of working experience in the related field is required for this position.
- Preferably Assistant Manager specializing in Marketing/Business Development or equivalent.
- Full-Time position(s) available.
Job Types: Full-time, Permanent
Pay: RM2,500.00 - RM3,000.00 per month
Benefits:
- Additional leave
- Cell phone reimbursement
- Flexible schedule
- Free parking
- Health insurance
- Maternity leave
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Subang Jaya: Reliably commute or planning to relocate before starting work (Preferred)
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