Customer Support Assistant - Bayan Lepas, Penang

Responsibilities:

• Practice standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you);
• Attending to walk-in customers and phone inquiries and complaints in the branch;
• Opening and maintaining customer accounts for all products & services;
• Performing transactions for all products and services as per the Company’s Standard Operation Procedure (SOP);
• Carry out Customer Support Executive tasks including transaction approval, verification of customer’s details in the system;
• Provide after-sales customer service and public relations support;
• General Knowledge of Money Service Business: Rate setting, Forex calculation, Awareness of counterfeit, Knowing the validity of currency, Conduct Daily Currency Balance, Generate Currency Balance Report;
• Calculate daily transactions and ensure it tallies with the system;
• Calculate the balance of cash and foreign banknote and coins & ensure that cash in the drawer at the end of each shift tallies with the report;
• Support Branch Operations and Administration Tasks
• Ensure proper filing of transaction slips, report manuals and procedures for audit purposes for all products;
• Verify daily end day closing checklist report.

Requirements:

• Minimum SPM or Diploma in any field
• Good command of English and Bahasa Malaysia in both verbal and written
• Fresh graduates are encourage to apply
• Willing to work on weekends / PH

Job Type: Full-time

Pay: From RM1,800.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay