Assistant Branch Manager (Mid Valley)

Full Time, onsite
Komugi (Multiple Reward Sdn Bhd)
Kuala Lumpur, Malaysia

RM 3,500 - RM 3,500 / month

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This role reports to the Branch Manager

This role reports to the Branch Manager of Multiple Reward Sdn Bhd in monitoring the operational aspects of Komugi’s outlet specifically on forecasting, planning and managing all Food & Beverage orders, staff and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement.

Key Responsibilities:

To assist and manage the daily outlet operations, administration and ensure the implementation adhere to Company’s policies and Standard Operating Procedure.
To assist in controlling outlet operating expenses and manage food wastage as per Company’s guideline.
To assist in executing and promoting Company’s sales and marketing campaign and activities.
To assist and maintain and upkeep outlet image and atmosphere in terms of cleanliness, hygiene and tidiness.
To ensure excellent and consistent customer service from the outlet team, to manage and supervise the overall outlet including staff matters personal grooming, outlet recruitment, and staff training
To master product knowledge of all SKU.
To assist, plan, manage and ensure there is sufficient and accurate inventory and products to cater for customers and sales need at all times.
To cascade down the information from the Company to the outlet team.
To assist and attend to walk-in customer enquiries / comments / complaints, inform and feedback to Head Quarters for further action.
Overall supervision of the outlet service team.
To maintain high personal appearance/grooming, hygiene standards, tidiness and cleanliness in the outlet.
Other ad-hoc duties assigned by person(s) nominated by The Company

Competencies:

Aspire and inspire team members to achieve Company’s goal.
Ability to plan in achieving sales target.
Train, coach and improve the team members' customer service and selling skills.
Possess leadership, problem solving, analytical and reporting skills.
Excellent interpersonal, organizational and communication skills.
Excellent time management and delegation skills.
Ability to recruit, conduct interviews and carry out on boarding for new hires.

Requirements:

At least 18 years and above.
Possess minimum SPM & above qualification
Candidate with F&B / Culinary Arts / Hospitality Management and/or relevant qualification with 2 years working experience is an added advantage.
Able to work 6 full working days (shift hours)
Have passion in the bakery / F&B retail industry.
Fluent in Mandarin is an added advantage.

Benefits: