Fraud Analyst (Fresher can Apply)

• Review suspicious transactions generated by fraud detection systems, the analyst must be highly sensitive to abnormal /fraudulent transactions to minimize loss at the earliest stage and be alert to the new emerging fraud trends/patterns.
• Responsible for making sound judgements and decisions on the alerts in accordance to the operating guidelines and procedures to prevent and minimise fraud losses.
• Analyze alerts and investigate transactional activities to detect suspicious fraud activity to minimize fraud losses for the respective businesses and ensure that fraud loss does not exceed the plan
• Meet expected service levels in handling inbound calls.
• Process offline referrals and alerts from Citiphone and other operating units in a timely manner.
• Contact customers using the existing contact strategy for suspected fraud transactions to verify/validate such transactions.
• Meet the productivity and quality expectations

Job Types: Contract, Fresh graduate

Pay: RM2,500.00 - RM3,200.00 per month

Benefits:

• Health insurance

Schedule:

• Afternoon shift
• Day shift
• Evening shift
• Night shift