Admin/Customer service

Position Overview: As a Customer Service Associate, you will play a vital role in creating a welcoming environment for our patients. Your responsibilities will encompass managing patient interactions, scheduling appointments, and addressing inquiries to ensure smooth operations at our center.

Key Responsibilities:

Front Desk Operations:

• Welcome and assist patients and visitors as they arrive.
• Answer phone calls promptly, providing information about services and addressing inquiries.

Appointment Management:

• Schedule, confirm, and follow up on patient appointments.
• Maintain an organized appointment calendar to optimize scheduling efficiency.

Communication and Support:

• Respond to patient messages and inquiries in a timely manner.
• Serve as a liaison between patients and healthcare providers, ensuring clear communication.

Problem Resolution:

• Handle customer complaints and concerns with empathy and professionalism.
• Proactively seek solutions to enhance the patient experience.

Payment Handling:

• Assist with payment processing and clarify billing questions.
• Ensure accurate documentation of all financial transactions.

Administrative Duties:

• Perform general office tasks including data entry, filing, and maintaining patient records.
• Collaborate with colleagues to streamline office operations.

End-of-Shift Closing Duties:

• Ensure that all patient records and transactions are accurately logged and filed.
• Prepare the front desk area for the next day, including restocking supplies and tidying the workspace.
• Conduct a final check of voicemail and messages, addressing any urgent inquiries before leaving.
• Secure cash and sensitive information according to company policies.

Job Type: Full-time

Pay: RM1,800.00 - RM2,000.00 per month

Benefits:

• Dental insurance
• Opportunities for promotion
• Professional development
• Vision insurance

Schedule:

• Afternoon shift
• Day shift
• Weekend jobs

Supplemental Pay:

• Attendance bonus
• Commission pay

Application Question(s):

• What is your current salary?
• What is your expected salary?

Education:

• Diploma/Advanced Diploma (Preferred)

Language:

• Bahasa Malaysia & English (Preferred)

Willingness to travel:

• 25% (Preferred)