E-Commerce Assistant

RM 3,000 - RM 3,500 / month

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Responsibilities:

Support day-to-day operations of E-Commerce Marketplaces (Lazada, Shopee Webstore, Tik Tok & etc)
Ensure timely update and upload new products and product listings.
Assist in creating and maintaining product listings, including product descriptions, status, price, and images as required.
Execute basic graphics and video edits as needed to enhance product presentation.
Assist with customers regarding missing/damaged items or returns.
Assist in handling returns, arranging replacements or refunds, and maintaining accurate records. Prepare reports for returns and refunds bi-weekly across all marketplaces.
Manage customer inquiries and provide customer service support.
Collaborate with internal teams and external vendors to support project requirements, timelines, and deliverables.
Work closely with the Sales & Marketing team on branding and awareness activities.
Assist in conducting market research and provide recommendations to senior members in the team.
Monitor project progress, identify potential risks, and assist in implementing corrective measures for successful completion.
Contribute to packing, stock management, and stock count activities as needed.

Requirements:

Diploma or relevant certification in E-commerce, Marketing, or a related field.
Experienced / Fresh graduates are welcomed to apply.
Basic understanding of e-commerce platforms like Sitegiant Unicart, Sitegiant ERP, Shopee, Lazada, TikTok.
Entry-level experience in product listing creation and maintenance.
Basic skills in graphics and video editing.
Strong communication skills and customer-oriented mindset.
Ability to collaborate effectively with internal teams and external partners.
Eagerness to learn and contribute to various aspects of E-commerce operations.
Proactive, detail-oriented, and able to manage multiple tasks simultaneously.
Basic knowledge of market research concepts.
Ability to adapt to a fast-paced environment and work under guidance.
Proficiency in English & Mandarin, additional languages a plus.