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Internal Sales Advisor

RM 2,000 - RM 3,200 / Per Mon

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  • Respond to customer inquiries and messages on multiple platforms, including Facebook, Instagram, WhatsApp, and WeChat.
  • Understand customer needs and handle complaints, queries, and requests effectively.
  • Answer incoming calls and provide customer support when needed.
  • Process orders and manage transactions efficiently.
  • Provide exceptional after-sales support.
  • Collect and analyze customer data to generate insights and improve service quality.
  • Participate in new product development initiatives.
  • Collaborate with various departments to address customer issues and enhance service delivery.
  • Language Proficiency: Fluent in both Mandarin and English, with a working understanding of Bahasa Malaysia. This is essential for liaising with customers across language preferences.
  • Education: Diploma or higher in any field.
  • Shift Work: Available to work on an alternate shift basis.
  • Key Traits: Hardworking, responsible, and passionate about the beauty industry, specifically haircare and skincare products.
  • Soft Skills: Excellent communication and interpersonal skills, with a positive and customer-focused attitude.