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Internal Sales Advisor
- Internship, onsite
- Jovias Beauty Sdn Bhd
- Seri Kembangan, Malaysia
RM 2,000 - RM 3,200 / Per Mon
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- Respond to customer inquiries and messages on multiple platforms, including Facebook, Instagram, WhatsApp, and WeChat.
- Understand customer needs and handle complaints, queries, and requests effectively.
- Answer incoming calls and provide customer support when needed.
- Process orders and manage transactions efficiently.
- Provide exceptional after-sales support.
- Collect and analyze customer data to generate insights and improve service quality.
- Participate in new product development initiatives.
- Collaborate with various departments to address customer issues and enhance service delivery.
- Language Proficiency: Fluent in both Mandarin and English, with a working understanding of Bahasa Malaysia. This is essential for liaising with customers across language preferences.
- Education: Diploma or higher in any field.
- Shift Work: Available to work on an alternate shift basis.
- Key Traits: Hardworking, responsible, and passionate about the beauty industry, specifically haircare and skincare products.
- Soft Skills: Excellent communication and interpersonal skills, with a positive and customer-focused attitude.