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System Support Engineer (Jnr)

Salary undisclosed

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About the role

Are you a detail-oriented tech enthusiast looking to build a career in system support? We are seeking a Junior System Support Engineer who is ready to start a journey into the IT world with hands-on experience. If you're passionate about technology, eager to learn, and have an eye for troubleshooting, this role is an excellent opportunity to grow while making a meaningful impact on our client solutions.

Responsibilities

  • Solution Delivery: Work collaboratively to deliver effective technology solutions that align with project specifications, with guidance from the engineering team.
  • First-Level Support: Address technical support calls from customers and provide first-level support for reported issues, ensuring timely responses.
  • System Troubleshooting: Diagnose customer system issues and deliver solutions or recommendations to resolve them.
  • Case Management: Maintain a log, track progress, and provide status updates to customers, ensuring efficient follow-up and resolution.
  • Knowledge Documentation: Record issue resolutions to build a reference database for future use.
  • Continuous Learning: Stay informed about technology trends, working with the project team to incorporate innovative solutions where relevant.
  • Issue Ownership: Take full responsibility for resolving issues within the allocated time, budget, and quality expectations to achieve high customer satisfaction.
  • Professional Development: Participate in certification exams and self-improvement activities to enhance your skills.
  • Communication Skills: Employ effective communication, analytical, and troubleshooting skills to address customer needs efficiently.
  • Customer Relations: Foster positive client relationships by delivering exceptional service and support.
  • Adaptability: Work independently, manage priorities, and thrive in a dynamic, fast-paced environment.
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