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System Support Engineer (Jnr)

Salary undisclosed

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About the role

Are you a detail-oriented tech enthusiast looking to build a career in system support? We are seeking a Junior System Support Engineer who is ready to start a journey into the IT world with hands-on experience. If you're passionate about technology, eager to learn, and have an eye for troubleshooting, this role is an excellent opportunity to grow while making a meaningful impact on our client solutions.

Responsibilities

    -Solution Delivery: Work collaboratively to deliver effective technology solutions that align with project specifications, with guidance from the engineering team. -First-Level Support: Address technical support calls from customers and provide first-level support for reported issues, ensuring timely responses. -System Troubleshooting: Diagnose customer system issues and deliver solutions or recommendations to resolve them. -Case Management: Maintain a log, track progress, and provide status updates to customers, ensuring efficient follow-up and resolution. -Knowledge Documentation: Record issue resolutions to build a reference database for future use. -Continuous Learning: Stay informed about technology trends, working with the project team to incorporate innovative solutions where relevant. -Issue Ownership: Take full responsibility for resolving issues within the allocated time, budget, and quality expectations to achieve high customer satisfaction. -Professional Development: Participate in certification exams and self-improvement activities to enhance your skills. -Communication Skills: Employ effective communication, analytical, and troubleshooting skills to address customer needs efficiently. -Customer Relations: Foster positive client relationships by delivering exceptional service and support. -Adaptability: Work independently, manage priorities, and thrive in a dynamic, fast-paced environment.