System Support Engineer (Jnr)
Salary undisclosed
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About the role
Are you a detail-oriented tech enthusiast looking to build a career in system support? We are seeking a Junior System Support Engineer who is ready to start a journey into the IT world with hands-on experience. If you're passionate about technology, eager to learn, and have an eye for troubleshooting, this role is an excellent opportunity to grow while making a meaningful impact on our client solutions.
Responsibilities
- Solution Delivery: Work collaboratively to deliver effective technology solutions that align with project specifications, with guidance from the engineering team.
- First-Level Support: Address technical support calls from customers and provide first-level support for reported issues, ensuring timely responses.
- System Troubleshooting: Diagnose customer system issues and deliver solutions or recommendations to resolve them.
- Case Management: Maintain a log, track progress, and provide status updates to customers, ensuring efficient follow-up and resolution.
- Knowledge Documentation: Record issue resolutions to build a reference database for future use.
- Continuous Learning: Stay informed about technology trends, working with the project team to incorporate innovative solutions where relevant.
- Issue Ownership: Take full responsibility for resolving issues within the allocated time, budget, and quality expectations to achieve high customer satisfaction.
- Professional Development: Participate in certification exams and self-improvement activities to enhance your skills.
- Communication Skills: Employ effective communication, analytical, and troubleshooting skills to address customer needs efficiently.
- Customer Relations: Foster positive client relationships by delivering exceptional service and support.
- Adaptability: Work independently, manage priorities, and thrive in a dynamic, fast-paced environment.
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