IT Infrastructure Engineer

Job Accountabilities • Manage for day-to-day operations of the systems, hardware and software (including printers, copiers). • Manage office networks, and other IT related services (e.g. AWS, GCP, Ali Cloud and managed services etc) • Assist in the standardisation of hardware and software throughout the business to reduce costs and support. • Maintain up to date documentation on all tasks and procedures required for the efficient operation and management of IT resources. • Continuously manage and monitor all services provided by third parties to ensure that they meet agreed SLA’s. • Provide all users, local and remote with the necessary hardware, software services for the performance of their job in line with agreed company policies. • Comply with policies and procedures to minimise downtime of essential systems and services. • Troubleshoot problems or issues and resolve any infrastructure failures internally or with approved external support companies. • Ensure that the backup, archiving and disaster recovery plans are kept up to date with changes to the infrastructure. • Plan and implement methods to protect the safety and security of the Groups infrastructure from internal or external threats. • Ensure that the department adheres to its policies, internal or external and legal obligations. • Regularly inform and share the IT services & infra billings, prior to renewal, • Assist in gathering different pricing, functionality from provider for requested services to help person-in-charge for decision making. • Evolve the computing environment to meet future demands. • Perform other job-related duties as assigned. Requirements • 5-7 years of experience in IT System and Network Administrator. • Familiar with Linux, Ubuntu, Windows. • Experience in Database setup, Mysql, Oracle, NoSQL or equivalent. • Strong networking fundamentals, good analytical and excellent problem-solving skills. • Ability to perform troubleshooting. • Proficiency in one or more of the following clouds would be an added advantage: AWS, AlibabaCloud, GoogleCloud. • AWS SysOps Associate cert, Comptia A+ cert or or equivalent would be an added advantage. • Experience in Insurance, Banking and Finance would be an added advantage.