Resident Engineer ( VMWARE , INFRA)

Responsibilities

• Manage and monitor all installed systems and infrastructure.
• Install, configure, test and maintain operating systems, application software and system management tools
• Proactively ensure the highest levels of systems and infrastructure availability (24x7)
• Provide 1st and 2nd level support to customers.
• Liaise with vendors and other IT personnel for problem resolution
• Provide Support to Systems / Virtualization / Backup Solutions based on customer requirements
• Meet with customers to gather requirements, resolve incidents and problems
• Ensure Reports are delivered successfully and on time
• Ensure all SLAs and OLAs are met including uptime availability
• Perform daily, monthly, quarterly and yearly System Infra Health Reporting
• Follow SOPs for operations of Systems, Cloud, Managed Services
• 24 x 7 support, unlimited off-site, phone and email support via the service desk.
• Daily full-day on-site IT operations support for systems and data backup administration VMware Virtual Infrastructure
• Perform daily health checks on Virtual Infrastructure by logging onto VMware vCenter.
• Note down any errors/alerts in VMware vCenter.
• Note down the CPU, Memory, and Disk Capacity for each VMware host.
• Create documentation for daily health check.
• Update systems documentation when there are changes.

Veeam Administration

• Log in to Veeam Backup & Recovery Server to look at the backup dashboard.
• Generate Veeam One report on Virtual Infrastructure Health.
• Generate Veeam One report on backup health.
• Generate Veeam One report on capacity.
• Note any errors/alerts from the Veeam Backup & Recovery server associated with SMC.
• Create documentation for daily health check.
• Perform tape media swapping and management.
• Perform backup/restore operations and management.
• Ensure that all backup is shown as successful. Any failed backups are to be noted down and highlighted to the service desk.
• Update systems documentation when there are changes.

Microsoft Operating System

• Perform systems daily operations/administration such as:
• Cleaning up disk space (*).
• Managing user account (*) on the Active Directory.
• System Monitoring such as checking for errors & identifying potential issues.
• Perform troubleshooting tasks such as diagnosing and resolving issues.
• Perform patching of Microsoft Operating System based on VAPT reported generated by SMC.
• Deploy fixes based on VAPT findings generated by SMC.
• Update systems documentation when there are changes.