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Email and Chat Customer Service

  • Full Time, onsite
  • Optimum InfoSolutions (M) Sdn Bhd.
  • Wilayah Persekutuan Kuala Lumpur, Malaysia
Salary undisclosed

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Provide quality customer support (24/7) through LiveChat and Digital channels for our customers.

Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner.

Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor.

Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.

Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.

Support other department campaigns when the need arises.rbal and written communication skills