IT Technical Support Specialist

Minimum qualifications: Diploma or degree in Computer Sciences, Information Technology or a related field preferred. In-depth knowledge of computer hardware, software, and OS (Windows & Linux) Hands-on experience in Windows server administration and basic knowledge in Linux server administration Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals Known well in OSI 7 layer and able to relate it on day-to-day troubleshooting. Experience in prioritize and manage the workflow. Preferred qualifications: Experience in setup and configuration of various network devices such as network switch, wireless controller and access points from Aruba and CISCO. Experience in resolve complex problems through phone, emails or chats and provide unambiguously written instructions or technical manuals. Competent at documenting and maintaining standard/applications operating procedures Ability to cover after-office hours and weekend support if there are any computer hardware, software and infrastructure issues. Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment Has passion for technology and wants to make a difference with technology solutions Possess the ability to learn and work on changing and emerging technologies. Good interpersonal and communication skills to interact effectively at all levels. Strong analytical and troubleshooting skills Responsibilities Responding to technical support tickets. Keep track of the tickets until they are resolved by adhering to the agreed timelines. First point of contact for users for issues concerning their computer systems and equipment. Require to traveling for onsite or remote support multiple site office or server location. Installing or helping company to deploy new hardware, software, and networking systems. Diagnosing and troubleshooting hardware, networking, and software issues. Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments. Proposing simple and effective solutions. Providing basic hardware and software training. Maintaining good users’ relations.