IT Executive

• Provide end user support to investigate, troubleshoot, resolve IT related hardware or application issues. • Provide technical support and guidance to users of IT infrastructure. • Install and configure software and hardware for laptop/desktop assignment. • Daily server operational support and maintenance for VMware servers. • Collaborate with Group IT focusing on IT related projects setup, troubleshooting issues when necessary. • Ensure IT support request tickets in service portal are resolved within agreed SLA. • Provide IT induction for on board staffs and to perform clearance for off board staffs. • Ensure compliance of policies, processes and standards. • Liaise with vendors to get quotations and procure IT hardware which includes providing proposal for recommended system tools. • Maintain good working relationship with all vendors to ensure that service received meet expected requirement listed in the contract. • Maintain and update existing assets inventory and IT documentations. • Documents processes and creation of support manual. Job Requirement: • Minimum 3 years of extensive end user support, basic network troubleshooting, server administration experience. • Diploma or Degree in Information Technology or equivalent relevant working experience. • Higher advantageous to have below following knowledge: - Microsoft Windows Operating System (Server & Client) / Linux Client Operating System. - Virtualization experience in using VMware. - TCPIP Technology. • A team player with good interpersonal and communication skill. • Able to work during after office hours as when required for project setup or periodic quarterly IT Maintenance. • Must be willing to work in Pontian, Johor