Regional People Operations Specialist

About the team

Like all teams, our People & Culture team plays a significant role at Doctor Anywhere. We partner closely with leaders, managers and employees to build a culture where everyone feels included and valued at work. We support business needs by attracting, hiring and developing talent to build up a strong organization, while managing our workplace and people operations in a way that keeps employees engaged and productive at work.

About the role

We are seeking a Regional People Operations Specialist who will oversee the daily operations of key HR functions, including employee lifecycle management, payroll, compliance, and employee relations. You will collaborate with various stakeholders to address operations-related issues and ensure seamless execution of people-related processes across the region.

This role is based in Malaysia and reports directly to the Senior Regional People Operations Specialist

A summary of the key responsibilities and requirements are as follows:

• You will be an employee-facing member of the People & Culture team, working closely with employees across the region from onboarding to offboarding.
• Provide HR support to the business by answering employee and manager questions about people policies and processes.
• Maintain and audit data entered in our HR system throughout the employee lifecycle, and generate reports when necessary.
• Maintain, review, and continuously update DA’s people policies and templates to ensure they remain relevant to the business and various employee groups.
• Take ownership of benefits administration and HRIS, ensuring accuracy and efficiency.
• Collaborate with the payroll team to support accurate payroll processing and related activities.
• Partner with the People Operations team in all regulatory, compliance, and audit-related activities for Malaysia and the region where appropriate.
• Contribute to People & Culture projects with the rest of the team.
• Perform any other ad-hoc duties as assigned when appropriate.

About you

• Min 2 years of HR Operations and/or HR Generalist experience. Southeast Asia experience is a plus.
• Unquestioned integrity and confidentiality.
• Genuine curiosity and strong desire to continuously learn and grow.
• Demonstrated client-service orientation, with a clear, approachable, and friendly communication style with a positive customer service and solutions-focused attitude.
• Tech savvy and comfortable with any HRIS (preferably BambooHR), GSuite especially Excel skills.
• Detail oriented and have patience to audit and dive deep into HR data to determine patterns and check for inaccuracies.
• Technical curiosity and interest in evolving trends in HR products and services.
• Experience of working within a tech startup and hyper growth environment and one where there have been acquisitions and there are multiple legal entities to be managed.
• A start-up attitude - you take full ownership of things that you do, willing to go out of your comfort zones and take on new challenges.
• Comfortable with ambiguity and flexible to learn new things - we’re not done growing, and heading into uncharted territories is part of the fun!

About Doctor Anywhere

Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health & wellness marketplace for supplements, healthy snacks, home-based health screening and vaccinations.

DA’s goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organizations, and 25 regional insurers we work with. Grounded in our motto “Keep Going, Keep Growing”, our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member. Join us in our mission to transform Southeast Asia’s healthcare future!

Not for you? We have other opportunities that may interest you or someone you know. Feel free to visit us at our careers page - https://doctoranywhere.com/job-listing/ for more information.