Operations Manager

Job Description:

• Formulate strategic and operational objectives. Define Standard Operation Procedure (SOP) and best practice for the team. Enforcing policies and procedures.
• Monitor daily operations. Ensuring all operations are carried on in an appropriate, cost-effective way. Handle operations issues proactively and escalates appropriately.
• Keep Head of Card Operations advised of any operational / process weaknesses and non-compliance with controls in Card Operations.
• Establish service level agreement, conduct quality assessments, perform quality controls and monitor KPIs
• Improve operational management systems, processes and best practices.
• Analyzes, designs, documents, and implements internal reporting systems and procedures for the team.
• Recruit, select, train, assign, schedule, coach, counsel, and discipline staffs.
• Designs, coordinates, and implements training programs for staffs within the card operations regarding operating policies and procedures.
• Continuously review, recommend and implement improvements / enhancements to operational procedures & workflow within card operations.
• Maintain good working relationships with clients, suppliers, vendors and internal departments.
• Complete audit and address audit findings.
• Ensure timely settlement with payment networks and merchants.
• Ensure timely submission of regulatory reporting and card scheme reporting.
• Ensure accuracy in reconciliation and payments; execute all the financial transaction in timely manner and in compliance.

Job Requirement:

• Candidate should possess a Bachelor Degree, Diploma / Advanced Diploma, Professional Certificates or equivalent in Finance / Accountancy / Banking.
• Preferably at least 7 years of related working experience.
• Preferably Executive specializing in Finance / Banking / Insurance or equivalent.
• Strong time management and decision-making skills.
• Excellent critical thinking and management skills.
• Proven work experience as Operations Manager or similar role.
• Thorough knowledge of end-to-end life cycle of settlement, reconciliation and regulatory reporting in Issuing and Acquiring business.
• Good communication skills in English, Malay language for both spoken and written, able to communicate in Mandarin is an added advantage.