Customer Service Executive
RM 2,200 - RM 3,000 / month
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- -Provide assist and cooperation to the assigned project and team members towards achieving required targets and troubleshooting of problems encountered. -Ensure that the customer cases and requests are handled timely and efficiently. -Be accountable as the first-level management for the team’s conduct and performance, attrition and attendance. -Understand the client and project business, including processes and SLAs so as to coach the team members effectively. -Responsible in assisting the team manager to set performance KPIs and any work-related documentation including but not limited to regular and adhoc reports, and SOPs. -Be ready to provide backup to the team manager relating to liaising with the clients as and when required.
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