Parts Officer / Service Advisor / Technician

Company Description

We deliver premium automotive experiences that blend innovation, safety, and sustainability at Volvo Cars Western Circle Penang in Bukit Mertajam. As a leading Volvo dealership in Penang, our commitment to excellence is evident in every vehicle we offer and every customer interaction.

Role Description

1.Parts Officer

We’re seeking a proactive Parts Officer to manage our parts inventory, ensuring high-quality standards and timely availability. This role requires strong organization skills, technical knowledge, and a commitment to excellent service.

Key Responsibilities:

• Manage and maintain an accurate parts inventory.
• Source, order, and replenish automotive parts to meet service demands.
• Ensure timely and efficient parts availability for the Service Department.
• Monitor stock levels, track usage, and identify future needs.
• Maintain organized parts storage and assist with inventory audits.
• Build and maintain relationships with suppliers and vendors.

Qualifications:

• Proven experience in automotive parts management or a related role.
• Strong organizational skills with attention to detail.
• Knowledge of automotive parts and vehicle components.
• Proficiency with inventory management systems and software.
• Effective communication skills and the ability to work in a team environment.

2. Service Advisor

Our Service Advisors are key to delivering an exceptional experience for our customers. As a Service Advisor, you’ll act as the main point of contact for clients, ensuring their needs are met while delivering excellent customer service.

Key Responsibilities:

• Greet customers, listen to their needs, and document service requests.
• Advise clients on vehicle needs, maintenance schedules, and repair options.
• Prepare detailed estimates, timelines, and work orders for the service team.
• Coordinate between customers and technicians, updating clients on job progress.
• Maintain a high level of customer satisfaction through proactive communication.
• Handle customer feedback and resolve concerns in a timely manner.

Qualifications:

• Experience in automotive service advising or customer service.
• Strong interpersonal skills and a customer-first attitude.
• Ability to explain technical information clearly to clients.
• Familiarity with automotive repair and maintenance processes.
• Proficiency with service management software and tools.

3.Technician

We’re seeking a skilled Technician to join our team, ensuring our vehicles receive top-notch maintenance and repair services. This role is suited for someone with technical expertise, attention to detail, and a dedication to maintaining Volvo’s quality standards.

Key Responsibilities:

• Perform diagnostic tests, maintenance, and repairs on Volvo vehicles.
• Utilize Volvo’s technical resources to ensure efficient and accurate work.
• Follow manufacturer guidelines and ensure quality standards are met.
• Document services performed and parts used in the repair process.
• Communicate with Service Advisors on repair needs and timelines.
• Stay up-to-date with Volvo’s technological advancements and tools.

Qualifications:

• Certified automotive technician with experience in vehicle diagnostics and repair.
• Familiarity with Volvo or other European car brands is preferred.
• Strong technical and mechanical knowledge.
• Ability to troubleshoot, problem-solve, and work independently.
• Excellent attention to detail and commitment to quality.