Technical Support (Mandarin Speaker)

Job Description:

Job description (what is this role doing?):
Responsibilities include initial test, allocation of the task, research, and resolution of primary incidents and requests concerning the use of application software and hardware products along with infrastructure constituents.
Accountable for gathering information through a client conversation, log on to support tools, and additional support staff (service resources) if needed.
Issues outside the scope of their capability or responsibility are fixed by engaging in routine other service resources from other facilities, unit, organizational groups, or the businesses service desk.
Fixes the cases informed by consumers or customers , typically offer the first point of contact with the client.
Is client interview needed: No

What are the key skills of this role if differ from Primary and Secondary Skill listed in Skill Taxonomy:
Retail Industry Knowledge such as Point of Sale System / Warehouse Management System / Store Network System

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .