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Up to RM2,800 BM/ENG Junior Customer Support Specialist @ E-Hailing [JB, WELCOME SPM HOLDERS!]

  • Full Time, onsite
  • Agensi Pekerjaan JEV Management...
  • Iskandar Puteri, Malaysia
RM 2,800 - RM 2,800 / month

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[JOB REQUIREMENTS]
• Proficient in English & Bahasa Malaysia. (Speak, Read, Type)
• Applicant must be willing to work on 24 hour rotational shift, 9 Hours per shift, 6 Days per week (Rotational Off day)
Earliest Shift starts from 7am - 4pm, Latest 10pm - 7am ; (Schedule will be given weekly/ monthly)
• Have no issue and start working on 18 Novemeber 2024
• At least an SPM qualification, preferably a candidate with experience in the servicing line.
• Have no issue to be based at Johor Office, Nusajaya

[JOB RESPONSIBILITIES]
• Deliver personalized service via various channels (i.e. calls, emails, chat, social media) related to the customer in an effective and efficient manner.
• Expected to consistently deliver excellent quality service to customers to achieve total customer satisfaction, solicit customers’ feedback, and identify trends for improvement actions.
• Coordinate with the relevant stakeholders to investigate and respond to customers in a timely manner.
• Be the voice of the customers.
• Suggest improvements and seek opportunities for innovation in customer service standards, policies, and procedures for the company or department.

[SALARY & BENEFITS:]
Basic Salary: RM 1,900 - RM 2,100 (Subject to Interview Performance)
Additional Allowances: KPI Allowance (Up to RM400) + Night Shift Allowance (Up to RM300) (Average take home salary RM 2,200 - RM 2,500++)
• EPF, SOCSO, Annual Leave, Medical Leave

Full Training provided (with basic salary given)
• English Class is provided to employees who would like to improve their communication & business writing skills.
• MNC Working Environment
• Team Building + Festival Activities
• iSTAR – System for Appraisal & Rewards - to identify employees weaknesses and to develop future leaders for the company.
FREE Shuttle Van to the Below Locations (All Day):- KIP Mart Tampoi > Shell Sri Skudai > AEON Taman University > Nusa Height > City Square > KFC Larkin Sentral > Alliance Bank Bukit Indah