Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Junior Support Manager/Support Executive

Salary undisclosed

Apply on

Jobstore
Original
Simplified

Tiramizoo Sdn Bhd is the Malaysian subsidiary of Tiramizoo GmbH; the leading TMS for urban logistics specializing in Software as a Service (SaaS). We place great emphasis on customer satisfaction and are looking for a dedicated Junior Support Manager/ Support Executive to join our support team and help deliver world-class service to our customers.

Duties and Responsibilities:

Customer Support:

  • Process incoming customer enquiries via ticket system, email, telephone and chat. Provide quick and friendly response to customer questions, complaints and concerns.
  • Analyse customer problems and provide effective solutions in timely manner. If necessary, manage the escalation of complex problems to the relevant department.
  • Maintain customer and partner data and interactions in the CRM system. Ensure accurate and complete documentation.

Sales Support

  • Support sales colleague to conduct online or physical system demo.
  • Support and manage the process of onboarding a new customer from platform creation, initial setup and training.
  • Provide system expertise knowledge to sales colleagues.

Team Coordination

  • Report and manage resolutions of system bugs or new feature requests.
  • Liaise with the support team and product team in Germany to ensure service level agreements are met.
  • Support in testing of new functions in the software prior to release to production.
  • Assist in the training of new team members and further development of the team.

Process optimisation

  • Identify opportunities to improve support processes.
  • Produce reports on common issues and their solutions to take preventative action.
  • Constantly update knowledge of the company's products and services. Participate in training courses and workshops.

Customer feedback

  • Collect customer feedback and providing analyses to improve product and service quality.

Documentation

  • Maintain support documentation and creating guides for frequently asked questions.

Qualifications:

  • Completed training or studies in the field of Computer Science or Business IT
  • Previous experience is Supply Chain or Logistics added advantage but not mandatory.

Other:

  • Must possess own transport.

Perks & Benefits

  • Casual dress code
  • Personal leave
  • Medical leave
  • EPF/SOCSO/EIS
  • Remote work flexibility
  • Free parking
  • Travelling claim
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