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Customer Support Executive - Mandarin Hiring

RM 2,800 - RM 2,800 / month

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  • Provide high-quality support to customers via phone, email, and chat in Mandarin or Cantonese, addressing inquiries and resolving issues effectively.
  • Assist customers with product and service questions, troubleshooting, and problem-solving, ensuring a positive customer experience.
  • Document and track customer interactions, feedback, and resolutions accurately in the CRM system, requiring proficiency in computer applications.
  • Work closely with internal teams to escalate complex cases, following up to ensure timely resolution.
  • Proactively identify and report recurring issues, suggesting improvements for products and processes.
  • Qualifications: SPM or equivalent, with fluency in Mandarin/Cantonese (spoken, written, and reading) and strong computer skills.