Global IT Service Desk Analyst
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The Service Desk Analyst is responsible for providing comprehensive IT support to ensure the smooth operation and integrity of IT systems. As the first point of contact for users seeking assistance, the analyst diagnoses, repairs, and maintains hardware and software components. This role emphasizes ownership and accountability, with critical responsibilities that include fulfilling global service requests, managing incidents, administering accounts, and adhering to global IT governance standards to achieve audit objectives. The analyst also contributes to process improvement initiatives, ensuring optimal service delivery, safeguarding sensitive information, and mitigating risks.
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