Senior Executive, Enterprise Business Operations

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

We are seeking a detail-oriented and knowledgeable candidate specializing in Payment Operations. The Payment Operations Specialist will be responsible for managing and processing premium payments, ensuring timely and accurate reconciliation of policy payments, and supporting customers with payment inquiries. You will report to the Senior Team Lead, Enterprise Business Operations and work closely with internal & external stakeholders on maintaining smooth payment workflows and ensuring adherence to regulatory and company policies.

• To process premium payment transactions in the system
• To prepare manual cheques, reminders and payment letters to the clients
• To ensure that reminder emails / letters are sent out promptly according to SOP
• To follow up with the clients for any outstanding premium according to SOP
• To process premiums received from various modes in the system promptly according to agreed service level agreement
• To process daily Bank reconciliation
• To updating of payment status promptly to all the stakeholders
• To participate in UAT testing for new product launches or any adhoc payment testing
• To assist in adhoc admin duties as per required
  
  
  

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.